Contact Us

Welcome to Foxlune 👋

At Foxlune, we believe online shopping should be convenient, enjoyable, and easy to navigate. Whether you are looking for fashion accessories, beauty essentials, home products, lifestyle items, or seasonal discoveries, our collections are designed to offer practical and stylish choices for everyday life.

From clothing, footwear, and bags to home accessories, personal care items, and useful daily essentials, Foxlune offers products across multiple categories to meet a variety of customer needs.

Our goal is to provide more than individual products. We aim to create a convenient online destination where customers can discover practical, appealing, and thoughtfully selected items in one place.

Our customer service team is available to assist with questions regarding products, orders, payments, shipping, returns, refunds, and other store-related matters.

Contact Information

📍 Address:
56 Avenue du Bataillon Carmagnole-Liberté
38400 Saint-Martin-d’Hères
France

📧 Email:
help@foxlune.com

📱 Phone:
+33 4 76 29 51 83

🕘 Service Hours:
Monday to Friday, 9:00 AM–6:00 PM
Central European Time, excluding public holidays

Order Assistance

When contacting us about an existing order, please include the following information whenever applicable:

● Your full name
● Your order number
● The email address used during checkout
● The name of the product
● A clear description of your question or concern
● Photos of the product and packaging if the item arrived damaged, defective, or incorrect

Providing complete information will help our customer service team review and process your request more efficiently.

Please avoid sending the same enquiry multiple times, as duplicate messages may delay our response.

Returns Notice

Foxlune primarily operates as an online retailer. The business address listed above should not be used for product returns unless our customer service team has approved the return and provided the applicable return instructions and return address.

Packages returned without prior authorization may not be accepted or processed.

Need additional assistance? Our friendly customer service team is here to help. Contact us with your question, and we will respond as soon as reasonably possible.

Thank you for visiting and shopping with Foxlune.